Shipping Policy

At The Optimal Absorption, we strive to process and dispatch all confirmed orders as quickly as possible. Orders are generally processed within 1-2 business days, excluding public holidays. Delivery timelines typically range between 2-7 business days, depending on your location and the availability of courier services.

Once your order has been shipped, you will receive a tracking link via email or SMS to monitor your shipment. Delivery timelines are estimates and may occasionally be affected by weather conditions, natural disasters, public holidays, logistical delays, or circumstances beyond our control.

Customers are responsible for providing accurate shipping information while placing an order. The Optimal Absorption shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

Shipping charges, if applicable, will be displayed during checkout before payment. Free shipping offers may be available during promotional campaigns and are subject to applicable terms.

If your package appears damaged, tampered with, or opened at the time of delivery, we recommend refusing the delivery or immediately contacting our customer support team with photographs of the package.